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stachycodes

October 22nd 20243 min read

Authority in E-commerce: Making Customers Unconsciously Convert

Authority can be a powerful way to convert more visitors into customers in e-commerce. It's so powerful that it is mentioned in Robert Cialdini's book Influence.

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WRITTEN BY

Antanas Andrulis
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Introduction

Sometimes taking the decision to buy can take time. People are more skeptical these days. Even small text mistakes, blurry images, or bad loading speed can be a reason a visitor leaves and never comes back.

Authority can work wonders in e-commerce.

You must have noticed that people are usually fans of someone, even if quietly. This is a big thing. It means that some person, or a group of people, could influence their final decision to buy.

There are many ways to show authority on your e-commerce website. Let's uncover how.

Expert Authority

People tend to diagnose themselves after a short Google session and reading some random farmer's comment on Reddit that got those 5 likes.

Imagine now if you touch their pain point and to convince them fully, you have a doctor section on your website who will tell how amazing the product actually is?

In this case, the visitor will believe you more than their parents.

Now, in a pet store, you could show a veterinarian as an authority. When it comes to digital wellness and supplements, a dietitian will work. And if you're selling sports gear, target a respected athlete.

You don't need to hire Messi and go bankrupt. The key here is to research your audience and make decisions according to what they love.

Awards and Certifications

Did you become a best seller in 2022 in Idaho according to WhoKnows third-party organization? Then don't forget to show it on your website.

See, awards and certifications are powerful elements that build trust and make your website look different.

Strive to achieve even small awards or certifications as it will transform your business.

Social Proof and Authority

It is now very common to have social proof on a website to build trust.

Mention that your product is already enjoyed by hundreds of thousands or millions of people around the globe.

If your product has solved a problem for a well-known person or company, don't hide this story from visitors. Go all in and even write a case study.

Media

If your company has appeared in the media - show it and be proud of it. If not, be creative and show those logos of popular media companies.

This sparks trust and even urgency with curiosity about your product.

Exceptional Website

Having a unique website that causes a WOW effect is a big advantage in e-commerce when most take the cheap route and use templates.

Another important factor is load speed, and this is already no secret. This gives an impression of professionalism and lets visitors enjoy a smooth shopping experience.

Conclusion

So, as you see, authority is a powerful method. Use the mentioned methods, but don't limit yourself. Constantly research and personalize. This will ensure you stay above most of your competition, keep your business thriving, and make you an authority in your niche.

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